CUSTOMER SERVICE SKILLS TEST
The Customer Service Skills Test, from which a five-page report is provided to the client, consists of instruments measuring the following:
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Verbal Fluency (Booklet version)
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Reading Comprehension (Internet version)
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Numerical Skills
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Attention to Detail
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Problem Solving Ability
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Customer Service Skills
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Customer Service Problem Solving
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Customer Service Logic
This Customer Service Representative test is used to pre-screen CSR job applicants and in-house personnel in the following positions:
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Customer Service Representative
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Non-technical Help Desk
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Inside Sales or Order Desk
Job criteria measured:
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Verbal fluency - communication skills (booklet version)
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Reading comprehension (Internet version)
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Numerical skills and reasoning
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Attention to administrative detail
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Logic and problem solving abilities
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Ability to deal with situations within a customer service environment
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Problem solving within a customer service environment
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Procedural ability within a customer service environment
