The Call Center Skills Aptitude Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates with or without prior “call center” experience. It measures the following criteria:
Telephone etiquette and the ability to respond professionally to clients on the telephone
The candidate's ability to use proper grammar
Vocabulary skills relevant to a call center position
Attention to detail and ability to follow specific instructions
Basic math, logic, analytical and telephone problem solving skills
This test is used to pre-screen job applicants and in-house personnel in the following positions:
Call Center Representative
Non-Technical Help Desk
Store Manager
District Sales Manager