Purpose
To evaluate the capability and aptitude of an individual required for a position in a call center.
General Description
The Call Center Skills Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates with or without prior “call center” experience. It measures the following criteria:
telephone etiquette and the ability to respond professionally to clients on the telephone
the candidate's ability to use proper grammar
vocabulary skills relevant to a call center position
attention to detail and ability to follow specific instructions
basic math, logic, analytical and telephone problem solving skills
Positions for which the test is appropriate
This test is used to pre-screen job applicants and in-house personnel in the following positions:
Call Center Representative
Non-technical Help Desk
Store Manager
District Sales Manager
Job criteria measured
telephone etiquette
ability to respond professionally to clients on the telephone
grammar
vocabulary skills
attention to detail
ability to follow specific instructions
basic math
logical and analytical skills
telephone problem solving skills
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