The first problem required the candidate to answer twelve multiple-choice questions that evaluated the individual’s telephone etiquette and ability to respond professionally to clients on the telephone. This person scored 20 out of a possible 24 points.

Problem two examined the ability to use proper grammar in everyday situations. Twenty-eight simple sentences were provided with one key word missing. The candidate had to choose the best word to complete the phrase from four options. This individual scored 10 out of 14 points.

The third problem presented the candidate with twenty-two words relevant to dealing with clients on the telephone. The goal was to evaluate vocabulary skills by having the person match each word to an appropriate synonym. This candidate scored 21 out of a maximum of 22 points.


Problem four evaluated the candidate’s attention to detail and ability to follow fifteen specific instructions in order to generate a “call center” relevant phrase. This person scored 11 out of a possible 15 points.


The fifth problem consisted of four separate questions that evaluated basic math, logic, analytical and telephone problem solving skills. The candidate scored 23 out of a possible 25 points.

Recommendation

With an overall score of 85%, Ms. Radkin demonstrates very strong abilities necessary to succeed in a “call center” job position.