ADMINISTRATIVE & INTELLECTUAL SKILLS
Verbal Communication Skills: The ability to think of words rapidly and easily, and to write or talk without blocking or searching for the right word is measured in this section. A superior score would be 43 points or
higher. Therefore,
above average skill in this area was shown by the candidate’s score of
36 points.
Numerical Skills: This section of the test measures the candidate's ability to work rapidly and accurately with numbers, files, codes, symbols and simple arithmetic. This candidate achieved a score of
18 points, which demonstrates high average numerical and computational
skills. A superior score for numerical skills is 25 points or more.
Attention to Detail: Attention to detail is a basic and important administrative skill. It measures the candidate's ability to scan words, numbers and symbols, rapidly in an observant and detailed manner, and to recognize likenesses and differences quickly. A superior score would be 30 points or more. Therefore, with a score of
21 points, this candidate exhibited high average ability in this area.
Problem Solving Ability: Problem solving tests a person's ability to attack and solve difficult problems, think logically, analyze, foresee and plan, and deal with abstract relations and relative deductive reasoning skills. A score of 15 points for this skill is considered superior. By correctly answering
12 questions, the candidate was evaluated as above average in problem solving ability.
CUSTOMER SERVICE-RELATED SKILLS
Customer Service Skills: This section measures the ability to deal with situations that a customer service representative would face. This candidate scored
24 points, which is a superior score. A superior score is 19 points or more.
Customer Service Problem Solving: This part of the test asked the candidate to solve 12 short questions each requiring specific answers. They measured problem solving ability. The candidate scored
10 points, which is high average, whereas a superior score is 16 points or more.
Customer Service Logic: On this section designed to measure procedural ability, the candidate scored
9 points, which is high average, whereas a superior score is 15 points.
Recommendation
With an overall weighted aggregate score of 78%, Ms. Smith is recommended for hire. She is likely to be an above average performer.
