| | Sample Candidate Evaluation Report
Call Center Skills Test
Name of Candidate: Rhonda
Radkin
Company: ABC Systems Inc.
WEIGHTED AGGREGATE SCORE: 100%
OVERALL RATING: Superior
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BELOW
AVERAGE
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AVERAGE
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ABOVE
AVERAGE
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TELEPHONE
SKILLS
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ENGLISH
GRAMMAR SKILLS
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VOCABULARY
SKILLS
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FOLLOW
INSTRUCTIONS & ATTENTION TO DETAIL
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MATH,
LOGIC & TELEPHONE PROBLEM SOLVING
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The
first problem required the candidate to answer twelve multiple-choice questions
that evaluated the individual’s telephone etiquette and ability to respond
professionally to clients on the telephone. This person scored 20
out of a possible 24 points.
Problem two examined the ability to use proper grammar in everyday situations.
Twenty-eight simple sentences were provided with one key word missing. The
candidate had to choose the best word to complete the phrase from four options.
This individual scored 10 out of 14
points.
The third problem presented the candidate with twenty-two words relevant to
dealing with clients on the telephone. The goal was to evaluate vocabulary
skills by having the person match each word to an appropriate synonym. This
candidate scored 21 out of a maximum
of 22 points.
Problem four evaluated the
candidate’s attention to detail and ability to follow fifteen specific
instructions in order to generate a “call center” relevant phrase. This
person scored 11 out of a possible 15
points.
The fifth problem
consisted of four separate questions that evaluated basic math, logic,
analytical and telephone problem solving skills. The candidate scored 23
out of a possible 25 points. Recommendation
With an overall score of 85%, Ms. Radkin demonstrates very strong abilities necessary to succeed in a
“call center” job position. |
