Retail Store Manager Assessment Test

Purpose

This test was developed to evaluate the knowledge necessary for successful performance in a Retail Store Management incumbent (including Store Manager and Assistant Manager positions).

General Description

This test, from which a four-page report is provided to the client, consists of six problems that evaluate logic ability, skill in interpretation of business specifications, and potential for translating business problems into symbolic logic. The Retail Store Manager Assessment Test is divided into five parts.

PART A – Retail Management Knowledge

15 minutes:    You must choose the most appropriate answer for 15 multiple-choice questions that will measure your retail store management knowledge.

PART B – Problem Solving in a Retail Store Environment

15 minutes:    You must solve 5 short problems each requiring a specific answer that will measure your problem solving ability in a retail store environment.

PART C – Retail Management Procedural Logic

15 minutes:    You must follow a flowchart and answer 10 multiple-choice questions that will measure your ability to understand detailed procedures.

PART D – Business Judgment for Retail Management

8 minutes:      You must solve 6 short problems each requiring a specific answer that will measure your business judgment in a retail store environment.

PART E – Supervisory Skills in a Retail Store Environment

8 minutes:      You must solve 6 short problems each requiring a specific answer that will measure your supervisory skills in a retail store environment.

Positions for which the test is appropriate

This test is used to pre-screen job applicants and in-house personnel in the following positions:

Test administration

The administration of this test is simple. The test takes approximately 1 hour to complete. The applicant should be given the test booklet, and told that all instructions are stated in the test booklet. The room for the test should be a relatively quiet one preferably without a telephone that might ring during the test. The candidate must not communicate with any person during the test, or be given the opportunity to make a photocopy of the test. All work should be done in the test booklet, in pencil. Please do not provide scrap paper.

Sample question (segment)

If I was a retail store manager, and a customer returned six products which he/she claimed were defective and asked for a cash refund; knowing that they were in good condition, I would:
   (a)   proceed to give the customer a cash refund, but indicate where he/she was wrong.
   (b)   involve a retail associate in “backing me up” in rejecting the cash refund.
   (c)   give the requested cash refund without comment.
   (d)   demonstrate to the customer that the products are better with the defects.
   (e)   ask a retail associate if he/she could deal with the customer’s complaint.

Sample Candidate Evaluation Report

Click here to view a sample detailed evaluation report.

Evaluation

The overall rating is based on scores according to the following table:

Validation Information

2005

Languages published