Test
administration
The test requires
only clerical supervision to administer and takes 56 minutes to complete. Each
section is timed.
Sample questions
(segments)
Calculate the
following:
4 × 8 × 2 =
_______
189 + 981 - 819 = _______
Indicate the next
one in the series in the answer space provided:
120
135 150 165 _______
CAB CCD CEF CGH _______
A customer calls
and has some technical questions about a product with which you are not
completely familiar. You should:
a. transfer his
call to someone who is knowledgeable in that area.
b. pretend that you know what you're talking about and give your own answers.
c. tell him to call back another time.
d. ask him why he is being so inquisitive.
It
takes 7 shipping clerks 15 days to prepare the warehouse for a new shipment. How
many days would it take if only 3 shipping clerks, who worked at the same rate,
had to do the job?
Sample Candidate
Evaluation Report
Click
here to view a sample detailed evaluation report.
Evaluation
The
overall rating is based on scores according to the following table:
|
Score
|
Rating
|
Recommendation
|
|
91-100%
|
EXCELLENT
|
Hire
|
|
79-90%
|
VERY GOOD
|
Hire
|
|
66-78%
|
GOOD
|
Hire with
qualification
|
|
60-65%
|
ACCEPTABLE
|
Hire if no
better candidate is available
|
|
46-59%
|
MARGINAL
|
Hire only
if below average performance is acceptable
|
|
0-45%
|
UNACCEPTABLE
|
Do not
hire
|
Validation Information
August 2001: A
statistically significant relationship exists between the CSST (Internet
version) and on-the-job performance. The correlation coefficient (r=0.427) is
significant to the 0.05 level and indicates that the CSST (Internet version) is
highly predictive of on-the-job success for this current position. This
conclusion was based on a validation study that compared the supervisory ratings
of 33 customer service representatives whose performance was compared against
their initial CSST (Internet version) scores at Circle Corp.
February
1993:
Given
the demonstrated relationship between the abilities and traits required to
perform the six key tasks of the Customer Service Representative job, and those
measured by the test, the test represents a content valid evaluation instrument,
and appears to satisfy the requirements as stated in the Federal Guidelines for
that job.
Languages
published
