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Technical Support Staff Selector
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Author:
Bruce A. Winrow |
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Date
introduced: 1994, revised 2000 |
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Administration
time: 2 hours |
Purpose
This test is designed to measure the
knowledge and aptitude required for the position of Technical Support.
General
Description
This test, from which a three-page report is
provided to the client, consists of five problems which measure basic technical knowledge,
logical and analytical skills.
Positions
for which the test is appropriate
This test is used to pre-screen job
applicants and in-house personnel for their general knowledge of Windows
operating systems and generic problem solving skills.
Job
criteria measured
| General Knowledge: in problem one, the
candidate has to answer true/false questions pertaining to word-processing, spreadsheet,
database software and networking. |
| PC Knowledge: problem two is divided into three
parts. The candidate is to complete the part that applies to your environment. Part A
evaluates the candidate's knowledge of PC or MS-DOS commands and concepts. Part B measures
Windows 98 support knowledge. Part C measures knowledge of Windows NT Server 4.0. |
| Logical and analytical: logical and analytical
skills necessary for the position are measured in problem three. |
| Specifications: the ability to interpret and
follow specifications and identify problems is measured in problem four. |
| Sequencing: in problem five, the individual is
asked to logically sequence activities to generate a problem solution. |
Test
administration
The test requires only clerical supervision
to administer and takes 1 hour and 20 minutes to complete. It is important to indicate on
the cover of the test booklet which part of Problem 2 the candidate must complete.
Sample
question (segment)
A volume label is a name given to:
a. a diskette to identify the contents of the diskette.
b. a diskette drive to identify the diskette drive.
c. the source drive.
d. the destination drive.
What is the purpose of the Point-to-Point-Tunneling protocol (PPTP)?
a. PPTP lets an NT 4.0 user dial directly to a RAS server using TCP/IP.
b. PPTP lets a user create a VPN by dialing their network across the Internet.
c. PPTP lets a user dial into their network across the Internet only through an
ISPN.
d. PPTP bypasses firewall security and then creates a VPN.
e. None of the above.
Sample Candidate Evaluation Report
Click here to view a sample detailed evaluation report.
Evaluation
The overall rating
is based on scores according to the following table:
| Score |
Overall
Rating |
Interpretation |
| 85-100% |
Above Average |
We strongly recommend this
individual as having the potential for a successful career as a technical support person. |
| 74-84% |
Average |
We recommend this individual for
a career as a technical support person provided further training is supplied. |
| 65-73% |
Satisfactory |
We recommend this individual for
a career as a technical support person only if highly motivated, and if an intensive, well
supervised training course is available. |
| 0-64% |
Below Average |
We DO NOT recommend this
individual for a career as a technical support person. |
Languages
published
| English |
| French |
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