| | Collector Staff Selector
 |
Date introduced: 2002 |
|
Administration time: 1 hour and 40 minutes |
| Booklet version (Reaction to Adversity
sub-test administered via the Internet) |
Purpose
To
evaluate the knowledge, skills and resiliency necessary for successful
performance as a Collector.
General
description
This
test, from which a four-page detailed evaluation report on each candidate is
provided to the client, consists of instruments measuring the following:
| handling
collection situations
|
| problem
solving and logic ability
|
| innate
desire to work with other people
|
| emotional
stability and tolerance to stress
|
| an in-depth selection of personality factors. Some of these
are: reasoning, dominance,
rule-consciousness, sensitivity, vigilance,
self-assurance, self-reliance, perfectionism,
extraversion, toughmindedness, independence,
openess to change |
| ability
to overcome adversity
|
| optimism
in the face of setbacks
|
Positions for which the test is appropriate
|
Collector
|
|
Credit
& Collections Associate
|
|
Financial
Collections Representative
|
|
Collection
Specialist
|
|
Commercial
Collector
|
|
Billing
Associate
|
Test administration
The
tests require only clerical supervision to administer and take approximately 1
hour 55 minutes to complete. The timed tests must be precisely timed. The
untimed tests require no supervision except to ensure that all questions are
answered. Candidates should be given the tests in a relatively quiet
environment. More than one person can be tested at one time. It is important
that the timed tests be timed to the second. Once the candidate begins, the test
is self-instructive, and requires the following approximate times to complete:
| SECTION 1
COLLECTION SKILLS (TIMED)
Collector
Skills
Collector Problem Solving
|
10
minutes
20 minutes
|
| SECTION 2 INTERPERSONAL SKILLS (UNTIMED)
C.P.F. (People
Contact Desired)
N.P.F. (Emotional Stability)
16 P.F. 5th Edition (Personality Factors)
SASQ (Reaction to Adversity, administered over the Internet)
|
Approximate
time - 15 minutes
Approximate time - 15 minutes
Approximate time - 35 minutes
Approximate time - 20 minutes
|
Sample question (segment)
A client, with a
small past due account, comes into your office and kindly asks to use the phone
to call his bank. You should:
a. tell him to go somewhere else to call.
b. tell him that he will have to pay for the call.
c. take charge and call the taxi for him while your other
phone lines keep ringing.
d. bring him to a phone that is available and let him make
the call himself.
ANS.LINE _____
Two collectors, Jane and Louisa, together call 30 past due accounts per month.
If Jane calls one-third of the monthly past due accounts, what is one-fifth of
Louisa's monthly calls of past due accounts?
ANS.LINE: ________
Sample Candidate Evaluation Report
Click here to view a sample
detailed evaluation report.
Evaluation
The overall rating is based on scores according
to the following table:
| Score |
Overall Rating |
Likelihood for Success |
| 80
100% |
Strongly Recommended |
Candidate
strongly demonstrates the skills needed to succeed as a collector. |
| 70 -
79% |
Recommended |
Candidate
will likely be an above average performer
as a collector. |
| 60
- 69% |
Recommended
for Limited Use |
Candidate
only moderately displays the skills needed
to be successful as a collector. |
| 59%
or Less |
Not
Recommended |
Candidate
will likely be a below average performer
as a collector. |
Validation Information
Walden can perform a validation study of this test at a
moderate cost.
Languages published
| English |
|
