Bank Teller Skills Test
 | Date introduced: 1994 |
|
Administration time: 1 hour and 40 minutes |
| Booklet version |
Purpose
To
evaluate the suitability of candidates of all levels of experience for the
position of bank teller.
General
description
The Bank Teller
Skills Test, from which a five-page report is provided to the client, consists
of instruments measuring the following:
|
verbal
communication skills
|
|
numerical
skills
|
|
attention
to detail
|
|
coding
|
|
bank
teller skills
|
|
bank
teller logic
|
Positions for which the test is appropriate
|
Bank
Teller |
|
Bank
Clerk
|
Job
Criteria Measured
|
Verbal
fluency - communication skills
|
|
Numerical
skills and reason
|
|
Attention
to administrative detail
|
|
Coding
with numbers and letters
|
|
Ability
to deal with situations within a Bank Teller environment
|
|
Procedural
ability within a Bank Teller environment
|
Test administration
The
tests require only clerical supervision to administer and take approximately 46
minutes to complete. The timed sections must be precisely timed. Candidates should be given the tests in a relatively quiet
environment. More than one person can be tested at one time. It is important
that the timed sections be timed to the second. Once the candidate begins, the test
is self-instructive, and requires the following approximate times to complete:
SECTION
1
- Verbal Communication Skills
2 - Numerical Skills
3 - Attention to Detail
4 - Coding
5 - Bank Teller Skills
6 - Bank Teller Logic
|
TIME
6 minutes
5 minutes
5 minutes
5 minutes
10 minutes
15 minutes
|
Sample question (segment)
Calculate
the following:
4
8
2 =
_____
189 + 981 - 819 = _____
A customer has some technical questions about something with which you are not
completely familiar. You should:
a.
transfer his inquiries to someone who is knowledgeable in that area.
b.
pretend that you know what you're talking about and give your own
answers.
c.
tell him to come back another time.
d.
ask him why he is being so inquisitive.
ANS.LINE: ________
Sample Candidate Evaluation Report
Click here to view a sample
detailed evaluation report.
Evaluation
The overall rating is based on scores according
to the following table:
| Score |
Rating |
Hiring |
| 91
– 100% |
Excellent |
Hire |
| 79 -
90% |
Very Good |
Hire |
| 66
|
Good |
Hire
with qualification |
| 60
- 65% |
Acceptable |
Hire
if no better candidate is available |
| 46 - 59% |
Marginal |
Hire
only if below average performance is acceptable |
| 0
- 45% |
Unacceptable |
Do
not hire |
Validation Information
Walden can perform a validation study of this test at a
moderate cost.
Languages published
| English |
| French |
| 