Help Desk Support Skills Test

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Help Desk Support Staff Selector

Purpose

To evaluate the suitability of candidates of all levels of experience for the position of Help Desk Support. Also applicable for Customer Service positions requiring pc aptitude.

General Description

The Help Desk Support Staff Selector, from which a five-page report is provided to the client, consists of instruments measuring the following:

Verbal communication skills

Numerical skills

Attention to detail

Problem solving and logical ability

Help desk support skills

Help desk support problem solving

Help desk support logic

PC user aptitude (spreadsheet simulation and DOS commands)

Positions for which the test is appropriate

This test is used to pre-screen job applicants and in-house personnel in the following positions:

Help Desk Support person

Customer Service Representative with computer skills

Inside Sales or Order Desk with technical skills

Job Criteria Measured

Ability to communicate easily and fluidly with others

Facility with numbers, files, codes, symbols and simple arithmetic

Ability to problem solve, conceptualize, foresee and plan

Ability to recognize likenesses and differences of numbers, letters, codes and symbols, speed of work and accuracy

Ability to deal with situations within a help desk environment

Problem solving within a help desk environment

Procedural ability within a help desk environment

Spreadsheet simulation and DOS commands

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