Purpose

To evaluate the abilities and aptitude required for a position as a Telemarketer.

General Description

The Telemarketing Skills Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates who wish to work as telemarketers. It measures the following skills and abilities:

  • A general telemarketing concepts and knowledge
  • the candidate’s ability to use proper grammar and vocabulary
  • various job-related telemarketing skills
  • reading comprehension
  • ability to handle various telemarketing situations
  • ability to sort information, compare tabular data, attention to detail, and basic mathematical skills

Positions for which the test is appropriate

This test is used to pre-screen job applicants and in-house personnel in the following positions:

  • A Telemarketing Representative
  • Non-technical Help Desk

Job criteria measured

  • A telephone etiquette
  • ability to respond professionally to clients on the telephone
  • grammar
  • vocabulary skills
  • attention to detail
  • reading comprehension
  • basic math
  • general telemarketing concepts
  • ability to compare tabular data and sort information
  • ability to handle objections over the phone