Purpose

To evaluate the capability and aptitude of an individual required for a position in a call center.

General Description

The Call Center Skills Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates with or without prior call center experience. It measures the following criteria:

  • telephone etiquette and the ability to respond professionally to clients on the telephone
  • the candidate’s ability to use proper grammar
  • vocabulary skills relevant to a call center position
  • attention to detail and ability to follow specific instructions
  • basic math, logic, analytical and telephone problem solving skills

Positions for which the test is appropriate

This test is used to pre-screen job applicants and in-house personnel in the following positions:

  • Call Center Representative
  • Non-technical Help Desk
  • Store Manager
  • District Sales Manager.
  • Job criteria measured
  • telephone etiquette
  • ability to respond professionally to clients on the telephone
  • grammar
  • vocabulary skills
  • attention to detail
  • ability to follow specific instructions
  • basic math
  • logical and analytical skills
  • telephone problem solving skills